The Dairy Freeze

The Dairy Freeze
One more thing and the outside will be complete

Tuesday, November 29, 2011

Knowing your customer's....

We have been open since January 13th, and we have our regular customers that come in almost everyday.  We have one that comes in and orders a steak finger basket, one comes in and orders a western cheese burger and one that just wants a coke.  So when you see them pull in you know what they are here for.  People are creatures of habit....most of the time.  One customer that we just love and he is easy going most of the time, he comes in and orders a ranch cheeseburger basket and a large Dr. Pepper.  Well...one day he comes in and orders a chicken strip basket and a large sweet tea.  He gets his food, sits down and eats he then gets up and wants a refill on his drink (at this time we are little busy) and Curtis gets his refill, and he sits down takes a drink, looks at his drink shrugs his shoulders and continues to eat.  When he is ready to leave he comes up to the counter and asks for another refill but adds can I have sweet tea instead?  I say sure but what did you have, he says "well I got sweet tea first, and then got a refill but got a Dr. Pepper instead"  I laugh and said we are used to you getting Dr. Pepper and never thought about you getting anything different.  So I fixed him sweet tea in a new cup, I am sure a sweet tea and Dr. Pepper just doesn't taste too good together......  Our regular customers I feel that I have come to know pretty good, at least I know about what they like as far as food goes.  We try to remember little things that people like too...some like our bigger straws and others like our smaller ones, so when we make a drink we try to remember which straw to give them.  It is the small things you can do to make a person feel special.  For me, when I remember a small detail like that and they smile real big, that makes me feel good and I have made someone feel special.

I am going to try to remember little stories that happen each day or at least one a week (because there are some stories to been told) and post them. 

Goodnight...

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